Shipping Policy

Order Processing Time

We process all orders within 1 to 3 business days (Monday to Friday).
We don’t process or ship orders on weekends or public holidays.

Cut-Off Time

If you place your order before 5:00 PM GMT (London time), it will be processed the same day.
Orders placed after 5:00 PM will be processed the next business day.

Each order comes with a tracking number so you can follow your package’s journey.

Shipping Time

After your order is processed, it typically takes 5 to 7 business days to arrive.

Shipping Costs

We offer Standard Free Shipping for orders within the United States.
There is no minimum purchase needed.

Shipping Carriers

Your order will be sent via reliable carriers like USPS, UPS, or FedEx, depending on your location and availability.

Important Notice

We aim to deliver on time, but sometimes delays can happen because of:

  • Problems with the delivery company
  • Bad weather
  • Customs delays
  • Wrong delivery address

If your order is delayed, please contact us and we will help you track it and solve the problem.

International Shipping

Right now, we only ship within the United States.
We do not offer international shipping.

How Do I Track My Order?

Once your order is shipped, you will get an email with your tracking number.

If you haven’t received the email, please contact us at Support@TopTestBank.com and we will send your tracking details.

You can also check your order status in real time using our Order Tracking Page.

Delivery Address & Tracking Issues

To make sure your order arrives successfully, please ensure:

  • Your shipping address is complete and correct, including apartment or unit numbers if needed
  • You double-check all the shipping details before finalizing your order
  • If you find an error in your address, contact us within 24 hours of placing your order at Support@TopTestBank.com to request a correction

Tracking Shows Delivered, But You Didn’t Receive It?

If your tracking says the package was delivered but you haven’t received it:

  • Ask your neighbors, building staff, or family members to check
  • Make sure your shipping address was entered correctly
  • Call the carrier directly to confirm delivery and get more details

If you still can’t find it, email us with proof of non-delivery and we will help resolve the issue quickly

Order Issues

Missing or Damaged Items

If your order is missing items or the product is damaged during shipping, please let us know within 48 hours of delivery.
To help us resolve your issue, we may ask for clear photos of the item and packaging.

Failed Deliveries

If your order is returned for an incorrect address or other delivery issues:

  • We will contact you to confirm the correct shipping address and arrange a re-shipment
  • Additional shipping costs may apply for the re-delivery

If you have any questions About Shipping, reach out to us, our team is always here to help.

Contact Information

  • Company Name: McFamily LTD
  • Company Number: 14974940
  • Email: Support@TopTestBank.com
  • Phone: +447350463887
  • Address: 7 Coronation Road, Dephna House, London, NW10 7PQ, United Kingdom.
  • Contact Form: Click Here
  • Business Hours:
    Monday - Friday: 9:00 AM to 5:00 PM (GMT)
  • Response Time: We aim to respond within 1 Business day.

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